Privacy Policy
Last updated 20th March, 2026
This privacy policy sets out how www.diannahardy.com (“Dianna”) uses and protects any information that you give Dianna when you use this website.
Dianna is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Dianna may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Shopping (if and when we sell items from diannahardy.com)
Everywhere else - delivery is tracked using our chosen courier. We charge a flat rate of £12.00. Allow up to 28 days for receipt of your order.
We are not responsible for any extra taxes you may have to pay at your end, so please check your country's customs legislation.
Signed books come from our own in-house stock. All books leave us in very good condition and very well packaged. For signed books, refunds will only be given for items proven to have been damaged in the post, but there may be a wait of six weeks until we receive compensation from the delivery company. Alternatively, we may offer to send you a replacement book. All effort will be made to resolve the issue on our part.
Mailing Lists
Dianna's Author Mailing List is sent using Kit: kit.com/privacy
The Dianna's Writing Desk publication (if you prefer to be subscribed to that) is hosted on Substack. View privacy policy: substack.com/privacy
Weebly is our web host, and collects emails for our mailing list via web forms. View Weebly’s privacy policy here: https://www.weebly.com/uk/privacy
We use Google Mail and Ionos servers when communicating with you via email.
Age Restrictions
We do not knowingly collect any information from anyone under the age of 18. If it is later found that we have mistakenly done so, we will erase the relevant data completely and they will no longer be on our Mailing Lists.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
In addition, we do not store your personal information on our own servers, but use data processors to collect and/or store your information for us: Weebly, Kit, Substack, and Google Mail (see the Mailing Lists section above for their privacy policies). Because our data processors are not based in the UK, please note that if you are an EU citizen, your information will be transferred outside of Europe, including to Canada and the United States.
How we use cookies
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. They help analyse web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
By using this website, you are automatically agreeing to the use of cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. About Cookies is a fabulous site that gives you information on how to manage and delete cookies from your computer.
Google Analytics
When someone visits www.diannahardy.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Affiliate Programme Disclosure
This website is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon UK and EU stores. (In short, we try to make a few extra pennies out of Amazon when you click on one of our links and buy our books from Amazon UK or EU stores.)
Access to your Personal Information
You are entitled to view, amend, or delete the personal information of you that we hold. You can do this by either clicking on ‘Preferences’ at the bottom of our e-newsletters, or by emailing your request to Dianna at [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Dianna is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Dianna may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Shopping (if and when we sell items from diannahardy.com)
- PAYMENTS
- DELIVERY
Everywhere else - delivery is tracked using our chosen courier. We charge a flat rate of £12.00. Allow up to 28 days for receipt of your order.
We are not responsible for any extra taxes you may have to pay at your end, so please check your country's customs legislation.
- REFUNDS
Signed books come from our own in-house stock. All books leave us in very good condition and very well packaged. For signed books, refunds will only be given for items proven to have been damaged in the post, but there may be a wait of six weeks until we receive compensation from the delivery company. Alternatively, we may offer to send you a replacement book. All effort will be made to resolve the issue on our part.
Mailing Lists
Dianna's Author Mailing List is sent using Kit: kit.com/privacy
The Dianna's Writing Desk publication (if you prefer to be subscribed to that) is hosted on Substack. View privacy policy: substack.com/privacy
Weebly is our web host, and collects emails for our mailing list via web forms. View Weebly’s privacy policy here: https://www.weebly.com/uk/privacy
We use Google Mail and Ionos servers when communicating with you via email.
Age Restrictions
We do not knowingly collect any information from anyone under the age of 18. If it is later found that we have mistakenly done so, we will erase the relevant data completely and they will no longer be on our Mailing Lists.
What we collect
We may collect the following information:
- name and age
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- IP addresses (via out data processors)
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping and legal data compliance.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This is currently done via Dianna's Author Newsletter on Substack.
- We do not share your information with any individuals, companies or businesses other than the ones listed on this page, unless you have given us permission to do so, or unless we are required to do so by law.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
In addition, we do not store your personal information on our own servers, but use data processors to collect and/or store your information for us: Weebly, Kit, Substack, and Google Mail (see the Mailing Lists section above for their privacy policies). Because our data processors are not based in the UK, please note that if you are an EU citizen, your information will be transferred outside of Europe, including to Canada and the United States.
How we use cookies
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. They help analyse web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
By using this website, you are automatically agreeing to the use of cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. About Cookies is a fabulous site that gives you information on how to manage and delete cookies from your computer.
Google Analytics
When someone visits www.diannahardy.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Affiliate Programme Disclosure
This website is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon UK and EU stores. (In short, we try to make a few extra pennies out of Amazon when you click on one of our links and buy our books from Amazon UK or EU stores.)
Access to your Personal Information
You are entitled to view, amend, or delete the personal information of you that we hold. You can do this by either clicking on ‘Preferences’ at the bottom of our e-newsletters, or by emailing your request to Dianna at [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
